Computer Repair Business Guide

Once your computer repair business is up and running you will want to form a checklist for whenever a customer comes in with a PC problem.

The first step is to work out whether the problem is:

- hardware related
- software related

Generally it is easy to tell if there is a software or hardware problem, but sometimes it can be tricky – or can even be a mixture of both. That is where your expertise will come in handy.
Remember, customers don’t want to be charged extra time if you are having trouble working out what the problem is: they want it fixed as soon as possible.

It is handy if you can keep a checklist of possible symptoms and their solutions so that you will have a database of information to refer to. Over time this will build up and you will be able to diagnose PC problems much faster.

For example, you may come across a computer that is displaying strange behavior concerning video. You will automatically suspect that it is either the video card or drivers that are causing the issue, but you won’t be sure until you test.

By finding the solution and noting it down, you will have a checklist of symptoms for the next time you are presented with the same situation.

In the end, the faster you can solve people’s computer problems the better reputation your business will receive: and the more customers you will get.

To see our recommened tools checklist, click here.

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